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“Hardware Failure, not a problem. We recently experienced a hardware failure of one of our NetApp controllers, but with the planning, configuration and deployment from the Alliant Team we were able to continue our business without any interruption. Our VMWare Infrastructure which was also designed by Alliant experienced ZERO downtime throughout this hardware failure. Thanks, Alliant.”
– John Tsahalis, Network Infrastructure, Navigators Management Company, Inc
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Engineering Response

Unplanned incidents are a fact of life. Luckily, we’re here to fix them

 


 

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With Rapid Response, we fix the issue and keep you in the loop

When unplanned incidents occur in your network, there is a seamless handoff from our Remote Management and Monitoring team to our Engineering Response team. They get right to the business of restoring your environment to its previous working condition, and our ITIL-based methodology ensures you’re notified of the situation immediately.

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We don't just fix the issue, we find the root cause

For us, there’s more to Engineering Response than just the “fix” part. We provide you with triage, analysis, and fault resolution anytime an incident occurs. We also do a thorough review, so we can prevent future reoccurrences.

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We get you out of the supply chain management business

You likely have equipment from a lot of different IT suppliers in your environment. We get you out of the supply chain management business by coordinating with all the providers and carriers to resolve issues quickly. We are your single point of contact, and we keep you informed every step of the way.

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We'll be there for you

We offer you service level agreements (SLAs) to meet your needs. If a remote solution isn’t an option, we dispatch one of our top-tier engineers globally. We’re there for you – wherever “there” might be.

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Who We Are

We design, deploy, and manage global IT infrastructure through scalable Continuous Infrastructure Service™ (CIS)—an IT infrastructure-as-a-service utility for enterprise Wide Area Network, Local Area Network, Unified Communications and Data Center systems.  Alliant Technologies is unique in the industry by the way in which it provides simplicity, and peace of mind while lowering operating costs and risk for commercial enterprises.

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360 Mt. Kemble Avenue
Morristown, NJ 07960
+1 973 267 5236

 

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