Alliant Managed Services

Smooth IP™ Telephony Solutions
 

Alliant Technologies has been installing Cisco Unified Communications (UC) solutions since 2002, with over 15,000 handsets in over 15 countries. With our expert engineering staff and best-in-class IP telephony partners, Alliant can deliver the cost savings you expect with minimal business disruption. All Alliant Smooth IP solutions are based on industry-leading Cisco IP communications equipment, featuring Unified Communications Solutions® for voice processing, voice mail, voice, video and web conferencing and IP contact centers.

Analysis & Assessment

Alliant performs a comprehensive review of your environment including telephone systems, circuits and LAN/WAN network infrastructure and delivers a detailed technical, operational, and financial assessment customized to reach your IP telephony objectives.

Design

Planning for a new IP telephony solution requires a multi-layered approach. Some of the details that Alliant engineers consider include: site cabling, LAN switching, Contact Center requirements, WAN circuits, Quality of Service (QoS) routing, equipment placement, packet latency, dial plans and legacy equipment integration.

Procurement

Alliant maintains relationships with top suppliers of IP telephony products and services. Alliant is a leading Cisco Partner for IP communications equipment, and AT&T's top partner selling its voice, hosting and IP networking services. Alliant can create detailed parts lists, identify current promotions, and apply discounts that will bring the highest value.

Deployment

Clients who are ready to proceed with an IP telephony installation need configuration services, project management oversight, and end-user training to navigate through the complexities of converged networking. Alliant provides the required resources, using proven deployment methods to implement IP telephony quickly and effectively.

Hosting & Disaster Recovery

Because IP telephony systems are designed to service the entire enterprise, an increasing number of clients are choosing to host their IP telephony equipment in a secure and hardened hosting center. This model provides the most dependable, cost effective deployment and the most reliable service platform due to a better environmental infrastructure and robust network connectivity. Alliant's IP telephony managed hosting services provide carrier-class circuit access and protection of your IP telephony system, integrated with a comprehensive disaster recovery plan for voice services.

Monitoring, Maintenance & Administration

Alliant's Aware Service will proactively monitor the IP telephony system for service degradation, dropped network links, or equipment failure. Once a failure is identified, Alliant issues trouble tickets, performs immediate service repair, and provides regular status reports to the client until the issue is resolved. Repair is performed remotely or on-site, as required. Alliant can manage the day-to-day administration of your IP telephony system. Alliant's IP telephony staff is fully trained in Cisco’s Unified Communications user features to support your system updates and move/add/change/disconnect requests.