Alliant Managed Services (AMS) provides a comprehensive suite of Network Management solutions to keep client networks operating with maximum efficiency and minimum downtime. Our combination of 24 x 7 Remote Monitoring and Management and Engineering Response to network incidents leverage automated data collection and analysis tools with automated ticketing and detailed customer knowledge database to assure peak network performance with proactive hardware alerts for ongoing performance assurance.

Remote Monitoring and Management

The AMS 24 x 7 Service Desk leverages automated SNMP data polling via encrypted VPN to our Network Operations Center, where our analysts monitor the operational health of in-scope devices.

• 24 x 7 Performance Monitoring of devices and processes from Alliant’s NOC
• Private monitoring portal for real-time network inventory, visibility and reporting
• Third-party vendor management for Network (WAN, LAN) or Hardware failures
• Service Case management and custom notification plan with performance guarantee SLA’s

Engineering Response

Our Engineering Response provides access to a wide array of technical resources, responding to incidents remotely and dispatching to your site as needed.

• Incident triage and Engineering Response support for Network incidents
• Trouble escalation and remote remediation
• 24 x 7 x 365 response with onsite deployment SLA
• SLA’s for guaranteed performance
• Access to a wide range of engineering expertise

Alliant’s Network Management Assures Network Operations

• 24 x 7 Monitoring of network and server devices, with available application monitoring
• Automated monitoring, ticketing, and response tools with engineering support

Complementary Services

SmartCare:  AMS SmartCare provides a complete solution of technical support for your Cisco Network (including advanced security and IP voice solutions) with a single support contract.

Managed Firewall Service:  AMS Managed Firewall Service assures that customer production firewalls and VPNs are maintained and properly configured to maximize network security. AMS engineers are available for guidance and execution of all device management, including policy change and release.