AMS – Core Managed Services
Alliant Managed Services (AMS) provides a comprehensive suite of Network Management solutions to keep client networks operating with maximum efficiency and minimum downtime. Our combination of 24 x 7 Remote Monitoring and Management and Engineering Response to network incidents leverage automated data collection and analysis tools with automated ticketing and detailed customer knowledge database to assure peak network performance with proactive hardware alerts for ongoing performance assurance.
Remote Monitoring and Management
The AMS 24 x 7 Service Desk leverages automated SNMP data polling via encrypted VPN to our Network Operations Center, where our analysts monitor the operational health of in-scope devices.
- 24 x 7 Performance Monitoring of devices and processes from Alliant’s NOC
- Private monitoring portal for real-time network inventory, visibility and reporting
- Third-party vendor management for Network (WAN, LAN) or Hardware failures
- Service Case management and custom notification plan with performance guarantee SLA’s
Our Engineering Response provides access to a wide array of technical resources, responding to incidents remotely and dispatching to your site as needed.
- Incident triage and Engineering Response support for Network incidents
- Trouble escalation and remote remediation
- 24 x 7 x 365 response with onsite deployment SLA
- SLA’s for guaranteed performance
- Access to a wide range of engineering expertise
PRoactive configuration management
Our Service Desk supports business changes and client configuration requirements through our Network Operations Center, where our analysts handle routine but critical business changes to meet the challenges of ongoing network administration.
- Configuration changes to routers, switches, VPN's and firewall rules
- Patch management for IOS and server software updates
- Moves, Adds, & Changes for IPT end users, phones, voicemail & workstations
- Application support and end-user UC & help desk support for total user support
Alliant’s Network Management Assures Network Operations
- 24 x 7 Monitoring of network and server devices, with available application monitoring
- Automated monitoring, ticketing, and response tools with engineering support